We’ve pulled together and answered some of our guests’ most popular questions. Here you’ll find everything you need to know – from who you’ll be traveling with to whether tips are included.
Prior to Booking
Will I travel with people from other countries?
The beauty of taking a guided vacation with us is you’ll have the opportunity to meet and travel with people from all over the globe.
How many people will be on my trip?
You’ll find an average of 18 to 25 guests on trips throughout Asia, and a maximum of 40 guests on trips throughout the Laos and Thailand.
Will I have free time?
Each itinerary offers the perfect balance of downtime and discoveries. We also give you the opportunity to tailor your trip with Optional Experiences. You might choose to enjoy some of the best seats in the house at the theaters of local performances. Or maybe take a magical early-morning balloon ride over the Angkor Wat in Siem Reap, Cambodia.
Our At Leisure trips offer a more relaxed pace, with later starts and longer stays in each place.
What are the coaches like?
We pride ourselves on having the finest fleet of fuel-efficient, fully air-conditioned coaches – all with reclining seats and on-board restrooms. The high vantage point from your coach’s window means you can take in all the glorious scenery, whether it’s a vast rural landscape or an urban city center. We also have on board WiFi.
Are the hotels air conditioned?
We select our hotels for their quality, impeccable service and comfort, with the majority of them having air-conditioning.
What is a Travel Director?
Our Travel Directors come from a variety of backgrounds, but they all share a passion for travel and their home countries. These experienced professionals show you what the guidebooks can’t – a true insider’s perspective of each destination. Each Travel Director has been through a bespoke training program, and many have at least five years’ experience under their belt.
Can I book a group?
We take the hassle out of booking a group vacation – and we offer some great discounts for five or more people. Groups of five to eight people will receive 5% off the land-only part of their trip, and larger groups will save even more.
Does Osjah promote sustainable tourism?
Osjah does work in local a not-for-profit organizations throughout Southeast Asia. So far, the charity has donated valuable time and money to help underprivileged communities and support sustainable tourism.
What is the single traveler supplement?
If you prefer the privacy of your own room, you can opt for our single supplement. The cost will depend on your trip and can be found in the pricing section of the itinerary. On many of our trips we offer discounts on the standard single supplement. If you’d rather not incur the additional expense, consider our single traveler room share option. We’ll accommodate you with a fellow guest of the same gender, on a twin-bed basis.
What if I have special dietary requirements?
We can accommodate guests who are vegetarian and can assist with diabetic, gluten-free and other medically-recommended diets. Please advise us at time of booking. Unfortunately, we’re unable to supply meals in accordance with strict religious requirements.
We can’t provide salt-free, Kosher, Halal, requests for specific dietary supplements such as soya milk, and high protein or low-carb meals.
Before My Trip
Are airport transfers included?
Transfers will depend on the trip you choose and vary among destinations. In general, if you are joining or departing your guided vacation on the first or last day, return transfers between the airport and hotel are included (excludes itineraries starting and/or ending in Thailand). You’ll find specific information on your itinerary’s page.
Do I need travel insurance?
We strongly recommend that all guests have a travel insurance policy to ensure your peace of mind before and while traveling. It’s important that you protect yourself in case of trip cancellations, an interruption for any reason, baggage delays or loss of baggage and medical expenses.
You can purchase travel insurance through Osjah’s insurance partners. We do not offer insurance directly to customers at this time.
Will I need a passport?
Passports are needed when travelling outside of your home country. Your passport should be valid for at least six months beyond the conclusion of your trip.
Will I need a visa?
You are responsible for obtaining all necessary visas prior to the departure of your guided vacation. Depending on your nationality, you may need visas to enter certain countries included on your trip. Please note that obtaining visas can take up to six weeks prior to your departure. It is strongly advised that you consult your Travel Agent and the local Consulate or Embassy of the country you are visiting well in advance to determine which visas they require and how to obtain them.
Why do I need to complete registration?
Registration provides us with important details such as emergency contact information, dietary restrictions and travel preferences which allows us to deliver the best possible travel experience for you.
When will I receive my booking documents?
Travel documents are usually sent 21 days prior to your trip’s departure.
How much luggage can I bring?
You can bring one suitcase per person with the dimensions of 76cm x 46cm x 25cm (30” x 18” x 10”) and weight not exceeding 23kg (50 lbs) due to the limited space on the coach. You can also bring one piece of hand luggage, provided it is small enough to take on the coach and does not have telescopic handles.
Is luggage handling provided?
All luggage handling is provided at no extra charge. One suitcase per person will be brought to your hotel room.
Are tips included?
We’ll check you in, look after your luggage and take care of all hotel porterage, tips and gratuities –whether it is for restaurant staff, chambermaids or porters.
Can I bring a wheelchair on my trip?
Yes, in most circumstances you’re able to travel with a wheelchair on your trip, as long as you’re travelling with someone who’s willing to provide personal assistance. Please advise us at the time of booking if you plan to bring a wheelchair to ensure we can meet your requirements.
Will I need to pack formal clothes?
This will depend on not only your personal preference, but the destinations you’re visiting and the time of year you’ll be travelling. We’d recommend bringing at least one smart outfit for special evenings.
Will I need any vaccinations?
This will depend on the destinations you are traveling and your personal health circumstances. Be sure to speak to your Travel Agent or doctor to find out if vaccinations are required. If you are taking medication or suffer from any form of illness, ensure you have an adequate supply of medication before departing for your vacation.
On My Trip
What are Optional Experiences and when can I book them?
We realize that everyone likes some time to themselves, which is why we’ve left free time on all of our itineraries. If you want to get the most out of your destination, our Optional Experiences let you tailor your trip. Your Travel Director will tell you about all of the Optional Experiences available on the first day of your trip. Payment can be made by credit card or cash.
Will I need electrical adaptors?
Electrical plugs and outlets differ throughout the world. We recommend bringing a universal travel adaptor that’s suitable for the countries you are travelling to.
Will I be able to get laundry done?
Most hotels do offer a laundry service and in some cities Laundromats are also available. However, it’s sensible to try and pack enough clothing to avoid having to do laundry, as it can sometimes be costly or inconvenient.
Is there seat rotation on the coach?
Yes, your Travel Director will implement a seat rotation system, whereby all guests will rotate their seats on the coach daily. This allows for everyone to experience the spectacular views from different seats, and you’ll have a better opportunity to get to know your fellow travelers.
What if I become ill on my trip and am unable to continue?
Your Travel Director will assist you with a doctor’s visit or hospitalization should you require. Osjah has a dedicated Guest Support Department in Southeast Asia, or our Operations Department in the relevant country will contact you to offer assistance and advice, coordinate with your travel insurance company and keep in touch until you are able to re-join the trip or return home. This service is included in the cost of your trip; however it is not a replacement for travel insurance, which we strongly advise you to purchase.
What if I arrive late and miss a part of the trip?
We regret that no refunds can be made for absences from a trip, including experiences such as missed meals or sightseeing.
Can I drink the water in the countries I visit?
We recommended that you drink bottled water and available in most restaurants, marts, and hotels.
Can I smoke on the coach?
There is a no smoking policy when on board the coach. We do, however, make plenty of comfort stops.
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